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Product Recall
FedEx Supply Chain Recalls Cellphone Batteries That Could Lead to Fire and Burn Hazards (Recall Alert)
Recalled cellphone battery
Batteries in refurbished cellphones
Recall Date: August 16th, 2017
Units: About 10,200 batteries
Hazards: The cellphone battery can overheat, posing fire and burn hazards.
Remedies: Replace
Consumers should immediately stop using the recalled battery and power down their smartphone. Consumers who own the recalled battery will receive by mail from FedEx Supply Chain a free, new replacement battery and a postage paid box to return the recalled cellphone battery. A green dot has been affixed to the replacement batteries. FedEx Supply Chain is directly contacting consumers.
Description
This recall involves batteries placed into refurbished AT&T Samsung Galaxy Note 4 cellphones by FedEx Supply Chain and distributed as replacement phones through AT&T's Insurance program only. FedEx and Samsung have determined that some of the recalled batteries are counterfeit and show anomalies that can lead the batteries to overheat. The batteries are non-OEM, which means they were not supplied as original equipment by the phone's manufacturer, Samsung.
Consumer Contact:
FedEx Supply Chain at 800-338-0163 from 9 a.m. to 6 p.m. ET Monday through Friday or online at www.exchangemybattery.com for more information.Injuries:
FedEx Supply Chain has received one report of a counterfeit battery overheating. There have been no reports of injuries or property damage.
Retailers:
The refurbished cellphones were distributed by FedEx Supply Chain and provided as replacement phones only through AT&T’s Insurance program between December 2016 and April 2017.
Distributors:
FedEx Supply Chain Logistics & Electronics, Inc., of Cranberry Township, Pa.
