Consumer Contact:
Sublue toll-free at 855-206-8698 from 9 a.m. to 5 p.m. PT Monday through Sunday, email
[email protected], or online at www.sublue.com/recalls or www.sublue.com and click on "Recalls" at the top of the page for more information.
Injuries:
Sublue has received 161 reports of thermal and swelling incidents involving the lithium-ion batteries, including eight reports of fire, one report of injury, and two reports of property damage totaling $651,400.
Retailers:
Online at www.amazon.com, www.costco.com, www.sublue.com, www.westmarine.com and other websites from June 2018 through February 2025 for approximately $550 (scooters) and $150 (replacement batteries).