Johnson Health Tech North America Recalls Matrix-Brand Training Cycles Due to Fall Hazard

Recalled Matrix-brand Training Cycle Model CXC-02

Matrix-brand Training Cycles

Recall Date: January 30th, 2025
Units: About 12,885 (In addition, about 140 were sold in Canada)
Hazards: The training cycles' adjustable seat can unexpectedly lower while in use, posing a fall hazard to the rider.
Remedies: Repair
Consumers should immediately stop using the recalled cycles and contact Johnson Health Tech North America Inc. to schedule a service technician to install a free repair kit.

Description

This recall involves certain Matrix-brand Training Cycles models CXP-03, CXC-02, CXM-03, CXV and CXM-02. The recalled products have adjustable saddles and handlebars with an aluminum rear flywheel and a magnetic resistance system. They have matte black steel frames, forged steel cranks, dual-sided SPD pedals, four leveling feet and two transport wheels. "Matrix" is printed on the side. The model and serial numbers are located on a label on the lower rear area of the cycle frame. Recalled cycles have a serial number that contains a serial prefix of FC32, ZFC32B, FC33, FC36, FC29D or FC27. Model (Serial Prefix) Example Serial Numbers CXC-02 (FC32) FC32210900001 CXC-02 (ZFC32) ZFC32B240600001 CXM-02 (FC33) FC33210800001 CXM-03 (FC36) FC36240300001 CXP-03 (FC29) FC29D240600001 CXV (FC27) FC27210700001

Images:

Recalled Matrix-brand Training Cycle Model CXC-02

Recalled Matrix-brand Training Cycle Model CXM-02, Model CXM-03

Recalled Matrix-brand Training Cycle Model CXP-03

Recalled Matrix-brand Training Cycle Model CXV

Location of Serial Number on Rear of Cycle Frame

Consumer Contact:

Johnson Health Tech North America Inc. ("JHTNA") toll-free at 866-218-3674 from 8 a.m. to 5 p.m. CT, Monday through Friday, email at [email protected] or online at https://www.matrixfitness.com/us/eng/recalls, or go to www.matrixfitness.com and click on "Recalls" for more information. The firm is contacting all known purchasers directly.

Injuries:

The firm has received 63 reports of seats unexpectedly lowering, including two reports that users fell off the cycle when the seat lowered. No injuries have been reported.

Retailers:

Sold primarily to commercial fitness facilities, both by JHTNA directly and through third-party distributors, from January 2021 through October 2024 for between $2,530 and $7,305.