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Product Recall
Mobile Stands for Large Interactive Flat Panel Displays Recalled Due to Tip-Over and Entrapment Hazards; Imported by SMART Technologies
Recalled Electric Height-Adjustable Mobile Stand for Large Interactive Flat Panel Displays
Electric Height-Adjustable Mobile Stands for Large Interactive Flat Panel Displays
Recall Date: February 29th, 2024
Units: About 750
Hazards: The wheelbase welds on the stands can bend or break while the stand is being moved, causing the stands to fall over, posing tip-over and entrapment hazards.
Remedies: Replace
Consumers should immediately stop using the recalled mobile stands and contact SMART Technologies ULC for an on-site replacement of the wheelbase free of charge. SMART and its authorized resellers are contacting known purchasers directly.
Description
This recall involves SMART Technologies' Electric Height-Adjustable Mobile Stands for Large Interactive Flat Panel Displays. The recalled stands have model numbers FSE-400 (worldwide) and FSE-410 (US and Canada). They are white in color and have a wheelbase with four wheels. The model number, serial number and SMART logo are located on a label on the back of the mobile stand. Consumers should go online to https://support.smarttech.com/docs/accessories/stands-and-wall-mounts/fse-400/en/important-info/important-info.cshtml to see if their serial number is included in this recall.
Images:
Recalled Electric Height-Adjustable Mobile Stand for Large Interactive Flat Panel Displays
Location of serial number, model number and SMART logo on the back of the recalled mobile stand
Consumer Contact:
Contact SMART Technologies ULC toll-free at 888-427-6278 from 6 a.m. to 6 p.m. MT Monday through Friday, or online at https://support.smarttech.com/docs/general-support-info/en/recalls or https://www.smarttech.com/en/connect-with-smart/contact-support or https://www.smarttech.com and click on "RECALLS" at the bottom of the page under "Support and training" for more information.Injuries:
The firm has received one report of the wheelbase welds breaking while the stand was being moved. No injuries have been reported.
Retailers:
SMART authorized distributors and resellers who sold directly to businesses nationwide from May 2023 through December 2023 for about $1,735.
Importers:
SMART Technologies ULC, of Canada
