Dynabook Americas Recalls 15.5 Million Toshiba Laptop AC Adapters Due to Burn and Fire Hazards

Recalled Toshiba AC Adapter with model name/number and serial number location

Toshiba Laptop AC Adapters

Recall Date: February 21st, 2024
Units: About 15.5 million (In addition, about 1.3 million were sold in Canada)
Hazards: The laptop AC adapters can overheat and spark, posing burn and fire hazards.
Remedies: Replace
Consumers should immediately stop using the recalled AC adapters and contact Dynabook Americas for a free replacement AC adapter. Visit https://support.dynabook.com/axx2024 to identify if the AC adapter is part of the recall and for instructions on how to order a replacement. Consumers need to submit a photo of their AC adapter with the power cord cut and certify proper disposal to [email protected] to receive a free replacement.

Description

This recall involves AC adapters sold with Toshiba brand personal laptop computers as well as sold separately. They have date codes between April 2008 through December 2012 in either a year month, date format, i.e. April 2008 is 0804, or year week, date format, i.e. week 15 of 2008 is 0815. The AC adapters are black and have the following model numbers and serial numbers and date codes printed on the AC adapter rating label. Brand Name Model Name /Number Serial Number format with embedded date code Date Code Toshiba G71C0009S110 T**0815********** ~ T**1253********** (Year 2008 Week 15 to Year 2012 Week 53) 0815 - 1253 G71C0009S111 0815 - 1253 G71C0009S112 0815 - 1253 G71C0009S113 0815 - 1253 G71C0009S114 0815 - 1253 G71C0009S115 0815 - 1253 G71C0009S210 0815 - 1253 G71C0009S212 0815 - 1253 G71C0009S214 0815 - 1253 G71C0009S410 0815 - 1253 G71C0009S411 0815 - 1253 G71C0009S412 0815 - 1253 G71C0009S413 0815 - 1253 G71C0009S414 0815 - 1253 G71C0009S415 0815 - 1253 G71C0009T110 T0815********** ~ T1253********** (Year 2008 Week 15 to Year 2012 Week 53) 0815 - 1253 G71C0009T111 0815 - 1253 G71C0009T112 0815 - 1253 G71C0009T113 0815 - 1253 G71C0009T114 0815 - 1253 G71C0009T115 0815 - 1253 G71C0009T116 0815 - 1253 G71C0009T117 0815 - 1253 G71C0009T210 0815 - 1253 G71C0009T212 0815 - 1253 G71C000AE110 T0815********** ~ T1253********** (Year 2008 Week 15 to Year 2012 Week 53) 0815 - 1253 G71C000AE111 0815 - 1253 G71C000AE112 ***0804******** ~ ***1212******** (Year 2008 Month 4 to Year 2012 Month 12) 0804 - 1212 G71C000AE113 0804 - 1212 G71C000AE210 T0815********** ~ T1253********** (Year 2008 Week 15 to Year 2012 Week 53) 0815 - 1253 G71C000AE212 ***0804******** ~ ***1212******** (Year 2008 Month 4 to Year 2012 Month 12) 0804 - 1212 G71C000AE410 T0815********** ~ T1253********** (Year 2008 Week 15 to Year 2012 Week 53) 0815 - 1253 G71C000AE411 0815 - 1253 G71C000AE412 ***0804******** ~ ***1212******** (Year 2008 Month 4 to Year 2012 Month 12) 0804 - 1212 G71C000AE413 0804 - 1212 G71C000AR110 0804 - 1212 G71C000AR210 0804 - 1212 G71C000AR310 0804 - 1212 G71C000AR410 0804 - 1212 G71C000AS110 0804 - 1212 G71C000AS410 0804 - 1212 G71C000BY110 T0815********** ~ T1253********** G71C000BZ110 G71C000DH110 0815 - 1253 G71C000DH410 0815 - 1253 G71C000DJ110 0815 - 1253 G71C000DJ410 0815 - 1253 G71C000DM110 0815 - 1253 G71C000DM410 0815 - 1253 G71C000DN110 0815 - 1253 G71C000DN410 0815 - 1253 G71C000DP110 ***0804******** ~ ***1212******** (Year 2008 Month 4 to Year 2012 Month 12) 0804 - 1212 G71C000DP410 0804 - 1212 G71C000DQ110 0804 - 1212 G71C000DQ410 0804 - 1212 G71C000DU110 T0815********** ~ T1253********** (Year 2008 Week 15 to Year 2012 Week 53) 0815 - 1253 G71C000DX110 0815 - 1253 G71C000DX410 0815 - 1253 G71C000DY110 0815 - 1253 G71C000DY410 0815 - 1253 G71C000F7110 0815 - 1253 PA1750-04 0815 - 1253

Images:

Recalled Toshiba AC Adapter with model name/number and serial number location

Recalled Toshiba AC Adapter with model name/number for PA-1750-04 and serial number location

Consumer Contact:

Dynabook at 800-457-7777 from 8 a.m. to 8 p.m. ET Monday through Friday, email at [email protected] or online at https://support.dynabook.com/recall2024ax or at https://us.dynabook.com and click on "Recall Information" located on the bottom of the page for more information.

Injuries:

The firm has received 679 reports of the recalled AC adapters overheating or catching on fire, melting, and burning. This includes 43 reports of minor burn injuries.

Retailers:

Various stores nationwide and Toshiba.com from April 2008 through April 2014 with Toshiba brand laptop computers, or separately for between $25 and $75.