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Product Recall
Netgear Recalls Power Adapters for Outdoor Cameras Due to Fire Hazard
A view of the aftermarket outdoor power adapter packaging
Power adapters for outdoor Arlo cameras
Recall Date: December 5th, 2017
Units: About 7,300 (In addition, about 400 were sold in Canada)
Hazards: Water can leak into the weatherproof connector on the power adapter and cause a short circuit, melting, and overheating, posing a fire hazard.
Remedies: Refund
Consumers should immediately stop using the recalled power adapters, unplug them from the camera and contact Netgear for a full refund.
Description
This recall involves all model VMA4700 NETGEAR Arlo outdoor power adapters that were sold separately as aftermarket accessories for the Arlo, Arlo Pro and Arlo Go wire-free outdoor cameras.. This recall only involves the VMA4700 aftermarket model sold separately. The model number "VMA4700" can be found on the packaging. The part number, 332-10985-01, is marked on the back of the adapter. The black adapter comes with a weatherproof connector on one end and an adapter on the other end. "Arlo" is printed on the front of the adapter. The cord measures about eight feet long.
Images:
A view of the aftermarket outdoor power adapter packaging
A view of the aftermarket outdoor power adapter
The partnumber, 332-10985-01 can be found on the adapter.
Consumer Contact:
Netgear toll-free at 866-243-0513 from 9 a.m. to 5 p.m. CT Monday through Friday or online at www.arlo.com and click on the recall tab at the top of the page for more information.Injuries:
The firm has received seven reports of the power adapter cord melting and overheating, resulting in one fire. No injuries have been reported.
Retailers:
Fry’s electronics stores nationwide and online at Frys.com and Amazon.com from June 2017 through October 2017 for about $20.
Importers:
Netgear Inc., of San Jose, Calif.
Distributors:
Netgear Inc., of San Jose, Calif.
