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Product Recall
Twin-Star International Recalls Infrared Quartz Electric Fireplaces Due to Fire Hazard; Sold Exclusively at Lowe's
Recalled Style Selections 42-inch-wide Black Infrared Quartz Electric Fireplace
Style Selections 42-inch-wide Infrared Quartz Electric Fireplaces
Recall Date: November 9th, 2023
Units: About 14,670
Hazards: The electric fireplaces can overheat, posing a fire hazard.
Remedies: Refund
Consumers should immediately stop using and unplug the recalled electric fireplace and contact Twin-Star for a refund of the purchase price. Consumers should complete the online recall registration form at www.twinstarhome.com/recall or call Twin-Star for information on how to take part in this recall.
Description
This recall involves Twin-Star Style Selections 42-inch-wide, 5,200 BTU, Black Infrared Quartz Electric Fireplace with model No. 42HF295FGT manufactured before January 2023 and identified with the following date codes: 0521; 0322; 0422; 0522; 0622; 0722; and 0822. "Twin-Star International, Inc." and the model number are printed on the top panel of the fireplaces. The date code and serial number are printed on the back panel.
Images:
Recalled Style Selections 42-inch-wide Black Infrared Quartz Electric Fireplace
Top panel with label identifying model number
Back panel with label identifying date code and serial number
Consumer Contact:
Register online at www.twinstarhome.com/recall, call Twin-Star toll-free at 855-884-9651 from 8:30 a.m. to 5:30 p.m. ET Monday through Friday, or go online at www.twinstarhome.com/recall or www.twinstarhome.com and click on "Product Recalls" for more information.Injuries:
Twin-Star and Lowe's have received 24 reports of overheating, fire or smoke incidents. These include two reports of property damage. No injuries have been reported.
Manufacturers:
Twin-Star International Inc, of Boca Raton, Florida
Retailers:
Lowe's stores nationwide and online at Lowes.com from September 2021 through January 2023 for about $200.
