Consumer Contact:
Amazon at
[email protected] or toll-free at 888-280-4331. Amazon will send emails directly to all customers that purchased the impacted products with instructions on how to receive a full refund. Amazon will send the emails to the email address associated with the Amazon account that purchased the product.
Injuries:
Amazon received 25 reports in the United States and 5 reports in Canada of the ceramic heater overheating, burning, or sparking. Two of those reports included minor damage to power outlets. There were no injuries associated with the incidents. No incidents were reported in Mexico
Retailers:
Online at Amazon.com, Amazon.ca, Amazon.com.mx from October 2017 through March 2019 for between $25 and $35.