Navien Recalls Tankless Water Heaters Due to Risk of Carbon Monoxide Poisoning
Recall Overview
| Recall Date | |
|---|---|
| Product | Navien Instantaneous or Tankless Water Heaters |
| Units | About 13,000 |
| Hazards | An unstable connection can cause the water heater's vent collar to separate or detach if pressure is applied. A detached vent collar poses a risk of carbon monoxide poisoning to the consumer. |
| Remedies | Consumers should immediately stop using and check the model and manufacture year information on their Navien water heater. Consumers with recalled water heaters should immediately contact Navien to schedule a free repair. Navien will replace all Nylon 66 vent collar with PVC collars. Consumers who continue use of the water heaters while awaiting repair, should have a working carbon monoxide alarm installed outside of sleeping areas in the home. |
| Manufacturers | Kyung Dong Navien Co. Ltd., South Korea |
Details
Navien tankless hot water heaters are white with “T-Creator” and “NAVIEN” on the front. Recalled model numbers are CR-180(A), CR-210(A), CR-240(A), CC-180(A), CC-210(A) and CC-240(A) manufactured in 2008. A label on the side of the water heater lists the model number along with the manufacturing year in YYYY format.
Consumer Contact
For additional information, contact Navien at (800) 244-8202 between 8 a.m. and 5 p.m. PT Monday through Friday, or visit the firm’s website at http://us.navien.com/
