WHILL Recalls WHILL Personal Electric Vehicles Due to Crash and Injury Hazards

Recalled WHILL Model Ci

WHILL Personal Electric Vehicles, Model Ci

Recall Date: September 9th, 2020
Units: About 1,160
Hazards: The vehicle's control pad can malfunction causing the power to turn on/off and the speed to increase/decrease, posing crash and injury hazards.
Remedies: Replace
Consumers should immediately stop using the recalled personal mobility vehicle and contact WHILL for a free replacement control pad.

Description

This recall involves WHILL Model Ci. The product is a personal mobility device that is powered by a lithium ion battery, is occupant-controlled and motorized. The serial number of the recalled device ranges from C_1711188_US to C_1909011_US. The serial number label is located on the seat assembly. WHILL and Model Ci are printed on the battery compartment. The vehicles have one chair with a platform and four wheels. The chairs are black and the arm covers come in white, red, blue and black colors.

Images:

Recalled WHILL Model Ci

Location of the control pad subassembly on the recalled product

Location of the serial number on the recalled product

Consumer Contact:

WHILL toll-free at 844-699-4455, email at [email protected] or online at https://whill.us/ and click on “Contact” and then “Support” for more information.

Injuries:

There have been 15 reports of device malfunctions. No injuries have been reported.

Manufacturers:

WHILL, Inc. (Japan), of Japan

Retailers:

Online at spinlife.com, scootaround.com, accessnsm.com and topmobility.com and other online retailers from November 2017 through September 2019 for about $4,500.