Denon Recalls Rechargeable Battery Packs Due to Fire and Burn Hazards
Recall Overview
| Recall Date | |
|---|---|
| Product | HEOS 1 Go Pack rechargeable battery packs |
| Units | About 3,400 (in addition, 240 were sold in Canada) |
| Hazards | The battery can overheat, posing a fire and burn hazards |
| Remedies | Consumers should immediately stop using the recalled battery packs and contact Denon for a free replacement battery pack, including shipping. |
Details
This recall involves Denon's HEOS 1 Go Pack lithium-ion rechargeable battery packs for wireless speakers. Only HEOS 1 Go Packs with a 10-character alpha-numeric serial number beginning with 5 or 601G91 and ending with 3517 through 4004 are included in the recall; the battery packs are black or white, hexagon-shaped and have four blue LED lights and a power button. HEOS, the model and serial numbers are printed on the bottom. Only the speaker battery is being recalled.
Consumer Contact
Denon toll-free at 844 -759-1987 from 10 a.m. to 10 p.m. ET Monday through Friday and 12 p.m. to 8 p.m. ET on Saturday or online at https://usa.denon.com and click on “Product Recall Information” at the bottom of the page.
Product Images
