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Product Recall
Denon Recalls Rechargeable Battery Packs Due to Fire and Burn Hazards
Recalled Denon’s HEOS 1 Go Pack lithium-ion rechargeable battery packs
HEOS 1 Go Pack rechargeable battery packs
Recall Date: September 20th, 2016
Type: Batteries and Chargers
Units: About 3,400 (in addition, 240 were sold in Canada)
Hazards: The battery can overheat, posing a fire and burn hazards
Remedies: Replace
Consumers should immediately stop using the recalled battery packs and contact Denon for a free replacement battery pack, including shipping.
Description
This recall involves Denon's HEOS 1 Go Pack lithium-ion rechargeable battery packs for wireless speakers. Only HEOS 1 Go Packs with a 10-character alpha-numeric serial number beginning with 5 or 601G91 and ending with 3517 through 4004 are included in the recall; the battery packs are black or white, hexagon-shaped and have four blue LED lights and a power button. HEOS, the model and serial numbers are printed on the bottom. Only the speaker battery is being recalled.
Images:
Recalled Denon’s HEOS 1 Go Pack lithium-ion rechargeable battery packs
Recalled Denon’s HEOS 1 Go Pack lithium-ion rechargeable battery packs
HEOS, the model and serial numbers are located on bottom of base
HEOS Go Pack with speaker.
Consumer Contact:
Denon toll-free at 844 -759-1987 from 10 a.m. to 10 p.m. ET Monday through Friday and 12 p.m. to 8 p.m. ET on Saturday or online at https://usa.denon.com and click on “Product Recall Information” at the bottom of the page.Injuries:
None reported
Retailers:
Best Buy (Magnolia), Brookstone and online at BestBuy.com and Amazon.com from May 2015 through June 2016 for about $100.
Importers:
Denon Electronics (USA) LLC, of Mahwah, N.J.
