Samsung Expands Recall of Galaxy Note7 Smartphones Based on Additional Incidents with Replacement Phones; Serious Fire and Burn Hazards
Recall Overview
| Recall Date | |
|---|---|
| Product | Samsung Galaxy Note7 smartphones |
| Units | About 1.9 million (This includes the 1 million Galaxy Note7s recalled on September 15, 2016 ) |
| Hazards | The lithium-ion battery in the Galaxy Note7 smartphones can overheat and catch fire, posing serious fire and burn hazard to consumers. |
| Remedies | Consumers should immediately stop using and power down all Galaxy Note7 devices, including Note7 devices received as replacements in the previous recall. Contact the wireless carrier, retail outlet or Samsung.com where you purchased your device to receive a refund or free exchange for a new replacement device plus incentives. Consumers who purchased their phones from other sources should contact Samsung directly to receive a free remedy. Go to http://www.samsung.com and http://www.samsung.com/us/note7recall/ for more details. |
| Manufacturers | Samsung Electronics America Inc., of Ridgefield Park, N.J. |
Details
This recall involves all Samsung Galaxy Note7 smartphones. The recalled devices have a 5.7 inch screen and were sold in the following colors: black onyx, blue coral, gold platinum and silver titanium with a matching stylus. Samsung is printed on the top front of the phone and Galaxy Note7 is printed on the back of the phone. This recall involves all Galaxy Note7 devices received as replacements as part of the previous Galaxy Note7 recall on September 15, 2016 and any Galaxy Note 7 with a green battery icon, regardless of date purchased or IMEI.
Consumer Contact
Contact your wireless carrier, place of purchase or Samsung toll-free at 844-365-6197 anytime, or go online at http://www.samsung.com
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