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Product Recall
Gazelle USA Recalls Urban Arrow FamilyNext Pro Cargo E-Bikes Due to Injury Hazard
Recalled FamilyNext Pro Cargo Bike
Urban Arrow FamilyNext Pro Cargo E-Bikes
Recall Date: January 29th, 2026
Units: About 320
Hazards: The buckle can fail to fully latch when used with children in the cargo area, posing injury hazards to children.
Remedies: Repair
Consumers should immediately stop using the e-bikes and contact Gazelle USA to arrange for a free repair of the bench assembly in the cargo area of the e-bike. The repair will include a replacement buckle and will be done at a dealership location.
Description
This recall involves Urban Arrow FamilyNext Pro Cargo E-Bikes with Fidlock buckles. The recalled bicycle comes in one size and comes in green and black. The frame of the bicycle is made of aluminum with a reinforced foam (EPP) cargo box. The bicycle is 105" in length and 28" wide. "Urban Arrow" is imprinted on the bottom of the cargo box.
Images:
Recalled FamilyNext Pro Cargo Bike
Recalled E-bike Old Buckle (left) and E-bike Replacement Buckle (right)
Consumer Contact:
Gazelle USA, toll-free at 800-838-5388 from 9 a.m. to 5 p.m. Monday through Friday, email at [email protected] or online at https://urbanarrow.com/en-na/recall or https://urbanarrow.com/ and click on "Product Recalls" at the bottom of the page for more information.Injuries:
The firm has received three reports of buckles not fully latching. No injuries have been reported.
Retailers:
Individual specialty stores from March 2025 through December 2025 for about $9,000.
Importers:
Gazelle USA, LLC, of Santa Cruz, California
